Investor complaints, resolved promptly and fairly.
At Regnum, we take investor protection seriously and comply with SEBI’s grievance-redressal framework. Lodge a complaint by email, post, or in person — we acknowledge within 3 working days.
Compliance Officer & Grievance redressal
Our designated Compliance Officer handles every investor grievance personally. We acknowledge within 3 working days and aim to resolve within SEBI’s prescribed timelines.
- info@regnum.co.in
complianceregnum@gmail.com - Mobile
- +91 93276 64527
- Office
- (0261) 4890508
- Address
- 5th Floor, Unit 502, Taxshila Apartment,
Navsari Bazar Road, Majura Gate,
Surat – 395002, Gujarat, India - Hours
- Mon – Sat · 10:00 AM – 6:00 PM IST
Three ways to file a complaint.
Email grievance@regnum.co.in or investor@regnum.co.in with details.
By post
Send to our Surat office address. Include all relevant folio / DP information and PAN.
In person
Visit our Surat office during working hours, Monday to Saturday, 10:00 AM – 6:00 PM IST.
Our grievance process
Four steps, with defined timelines at each stage.
Acknowledgement
We will acknowledge your complaint within 3 working days, with a reference number and the name of the officer handling your case.
Investigation
We will investigate the issue with relevant teams and records, including the issuer where applicable. You may be contacted for additional information.
Resolution
We aim to resolve grievances within regulatory timelines, typically within 15–30 days, depending on complexity and supporting documentation.
Communication & closure
We communicate the resolution clearly — in writing — and confirm closure of the complaint with you.
Escalation route
If your grievance is not resolved satisfactorily, you may escalate to SEBI’s SCORES portal or the relevant regulatory authority.
Have a complaint to file now?
Email our grievance officer or visit our Surat office during working hours.