Investor Charter
Our charter to every investor we serve.
In line with SEBI’s Investor Charter for Registrars to Issue and Share Transfer Agents, this document sets out Regnum’s commitment to investors — the services we provide, the rights you have, the timelines we work to, and how to reach us.
Vision
Vision
To be a trusted, responsive Registrar & Share Transfer Agent known for accuracy, regulatory compliance, and investor-friendly service.
Mission
Mission
- Deliver precise, timely, and compliant RTA / STA services to issuers and investors.
- Maintain the highest standards of data security and confidentiality.
- Provide accessible, empathetic investor support and prompt grievance resolution.
- Operate transparently with clear SLAs and proactive communication.
- Build long-term relationships founded on integrity and regulatory diligence.
1. Business transacted by the RTA
What Regnum does
- Registrar to Issue services for public, rights, and bond issues
- Share Transfer Agent services for equity, debt, and unlisted securities
- Maintenance of register of members and security holders
- Processing of transfers, transmissions, transpositions, nominations
- Dematerialization (demat) and rematerialization (remat) support
- Issuance of duplicate share certificates
- Address, name, PAN, KYC, bank-mandate updates
- Corporate action execution: bonus, rights, splits, consolidations, buybacks
- Dividend warrant generation, ECS / direct credit, unpaid-dividend tracking
- AGM / EGM list of members, proxy and voting support
- Statutory and management reports to issuers, regulators, and depositories
- Investor grievance redressal aligned to SEBI’s SCORES framework
2. Rights of investors
What every investor is entitled to
- Fair, equitable, and transparent treatment in all dealings
- Timely and accurate processing of all service requests
- Clear communication on status, timelines, and any rejection
- Confidentiality of personal and financial data
- Acknowledgement of every grievance within 3 working days
- Resolution of grievances within the regulatory timeline
- Access to the escalation route — SEBI SCORES, SMART ODR
- Free copies of public disclosures, charter, and grievance reports
- Choice between physical, postal, and email submission of requests
- Equal access regardless of holding size or geography
3. Activities of RTA with timelines
Service standards
Subject to receipt of complete documentation and regulatory requirements.
| # | Activity | Timeline |
|---|---|---|
| 1 | Acknowledgement of investor request | 2–3 working days |
| 2 | Acknowledgement of investor grievance | 3 working days |
| 3 | Address / bank mandate / nomination updates | 7–10 working days |
| 4 | Transfer of securities | 15 working days |
| 5 | Transmission of securities | 15–21 working days |
| 6 | Transposition of holdings | 10–15 working days |
| 7 | Issue of duplicate share certificate | 15–21 working days |
| 8 | Dematerialization confirmation | 7–10 working days |
| 9 | Rematerialization confirmation | 10–15 working days |
| 10 | Issue of dividend warrant / ECS credit | As per Companies Act & SEBI |
| 11 | Replacement of dividend warrant | 15–21 working days |
| 12 | Grievance resolution | Within 21 working days |
| 13 | Communication of allotment (public / rights issue) | As per SEBI ICDR |
| 14 | Refund processing (public / rights issue) | As per SEBI ICDR |
4. Investor responsibilities
DOs & DON’Ts
Investor DOs
- Always quote your folio number, DP ID, Client ID, and PAN in any communication.
- Submit forms fully filled, legibly written, and signed by all holders.
- Self-attest copies of supporting documents (PAN, address proof, etc.).
- Keep nomination registered and up-to-date for all holdings.
- Update your address, bank, mobile, and email whenever they change.
- Hold securities in dematerialized form wherever possible.
- Periodically review your folio statements and confirm holdings.
- Use the investor@regnum.co.in and grievance@regnum.co.in emails for the right type of request.
Investor DON’Ts
- Don’t share your folio details, signature image, or scanned ID with unauthorised persons.
- Don’t send original share certificates by ordinary post — always use registered post.
- Don’t sign blank forms or leave fields incomplete.
- Don’t ignore communications from the RTA or issuer — especially KYC or nomination prompts.
- Don’t rely on intermediaries or third parties to file requests on your behalf without due diligence.
- Don’t deal with unverified websites or social-media handles claiming to be Regnum.
- Don’t share OTPs, PAN, or bank-account details on calls or emails you didn’t initiate.
5. Grievance redressal mechanism
How to escalate a complaint.
Email grievance@regnum.co.in, post to our Surat office, or visit us in person. We acknowledge within 3 working days and aim to resolve within 21 working days.
If you are not satisfied, escalate to:
- SEBI SCORES portal — the regulator’s grievance redressal system
- SMART ODR — online dispute resolution for the securities market
Full process detailed on the Grievance Redressal page.
Need to reach us?
Email, post, or visit our Surat office. Mon–Sat, 10:00 AM – 6:00 PM IST.