Investor Grievance Redressal Mechanism.
Regnum Capital Advisors Private Limited is committed to providing efficient and timely services to investors. In case any investor grievance remains unresolved, the matter may be escalated as per the following escalation matrix.
Escalation matrix
Start at Level 1. If unresolved, escalate to the next level. Each level has a defined contact and timeline.
Investor Support Desk
Investors may first contact the Investor Service Team for any queries, requests, complaints, or grievances.
Compliance Officer
If the grievance is not resolved satisfactorily within 7 working days, the investor may escalate the matter to the Compliance Officer.
- radharupawala@gmail.com
- Phone
- +91-9712276923
Director
If the grievance remains unresolved after escalation to the Compliance Officer, the investor may further escalate the matter to the Director of the Company.
SEBI SCORES Platform
If the investor is not satisfied with the resolution provided by the Company, the complaint may be lodged through SEBI’s SCORES (SEBI Complaints Redress System) platform.
Timelines we follow
Acknowledgement
Within 2 working days of receiving the complaint.
Resolution
As per applicable SEBI regulations and operational timelines.
Escalation to next level
If no satisfactory response is received within the prescribed timeline.
The Company shall make all reasonable efforts to resolve investor grievances promptly and fairly in accordance with applicable SEBI regulations and guidelines.
Need to raise a grievance?
Start at Level 1 by emailing our Investor Service Team. Escalate up the matrix if not resolved within the prescribed timeline.